Refund policy

Because each MagnaTales set is custom-made using your personal photos, all sales are final.

If your order arrives damaged or defective, please contact us within 7 days of delivery so we can make it right. Be sure to include your order number and a photo of the issue.

If a replacement is approved, we will remake the affected magnets and ship them to you at no cost. Refunds are only issued if a replacement is not possible.

Questions or concerns? Email us at hello@magnatales.com and we'll be happy to help.